src/support/backup.md

@@ -0,0 +1,72 @@
+# UL Email Backup
+
+After you graduate, your UL student email account will be deactivated.  
+There's a decent chance that you'll need access to the emails in that account at some point in the future, so it's a good idea to back them up before you lose access.  
+
+We recommend exporting your emails before your account is deactivated, which happens shortly after graduation (approximately 3 months).  
+You can export your emails from Outlook, which is the official email client for UL student accounts.  
+
+Outlook has two modes, New Outlook and Classic Outlook.  
+As of the time of writing, New Outlook does not support exporting emails, so you will need to use Classic Outlook to back up your emails.  
+If you already use Classic Outlook, you can skip the following section and go straight to [Backup Email][0].  
+
+## Switching to Classic Outlook
+
+1. **Open Outlook**:  
+   Launch the Outlook application on your computer.    
+2. **Access the ``Help`` Tab**:  
+   Click on the ``Help`` tab in the top left taskbar.    
+   ![Outlook Help Bar][1]  
+3. **Switch to Classic Outlook**:  
+   In the ``Help`` tab, click on "``Switch to Classic Outlook``".    
+4. **Confirm the Switch**:  
+   If prompted, confirm that you want to switch to Classic Outlook by clicking ``Skip Feedback``.    
+   ![Switch to Classic Outlook][2]  
+5. **Done!**:  
+   Outlook will close, and then reopen in Classic mode.  
+
+## Backup Email
+
+1. **Log in to your UL Student Email**:  
+   Open up Outlook or your preferred email client and log in to your UL student email account.  
+2. **Access the File Menu**:  
+   Click on the "``File``" tab in the top left corner of Outlook.  
+   ![File Menu][3]  
+3. **Access Open * Export**:  
+   In the left sidebar, click on "``Open & Export``".  
+   ![Open & Export][4]  
+4. **Export to a File**:  
+   Click on "``Import/Export``" to open the Import and Export Wizard.  
+   ![Import/Export Wizard][5]  
+5. **Choose Export to a File**:  
+   Select "``Export to a file``" and click "``Next``".  
+6. **Select File Type**:  
+   Choose "``Outlook Data File (.pst)``" and click "``Next``".  
+   ![Export to Outlook Data File][6]  
+7. **Select the Folder to Export**:  
+   Choose the folder you want to back up (e.g., "``Inbox``") and ensure "``Include subfolders``" is checked.  
+   Click "``Next``"  
+   ![Select Folder to Export][7]  
+8. **Choose the Destination**:  
+   Click "``Browse``" to select where you want to save the exported file.  
+   Choose a location on your computer and give the file a name (e.g., "UL_Student_Email_Backup.pst").  
+   Click "``Finish``".  
+   ![Choose Destination][8]  
+9. **Set a Password (Optional)**:  
+   You can set a password for the PST file if you want to protect it.  
+   If you don't want to set a password, just click "``OK``".  
+   ![Set Password][9]  
+10. **Backup Complete**:  
+    Your UL student email will now be backed up to the specified file.  
+    You can access this file later using Outlook or import it into another email client.  
+
+[0]: #backup-email  
+[1]: ./backup/backup_1.png  
+[2]: ./backup/backup_2.png  
+[3]: ./backup/backup_3.png  
+[4]: ./backup/backup_4.png  
+[5]: ./backup/backup_5.png  
+[6]: ./backup/backup_6.png  
+[7]: ./backup/backup_7.png  
+[8]: ./backup/backup_8.png  
+[9]: ./backup/backup_9.png