chore: organise teh support pages into a single folder
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src/support/recovery.md
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title = 'Skynet Account Recovery'
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date = 2024-12-27
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slug = 'recovery'
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## Jan 2023 Downtime & Account Recovery
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In Jan 2023 we had extended downtime, for more information checkout [this link][0].
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The next section will outline the changes that have been made in the last year while the subsequent one will deal with Account Recovery.
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[0]: https://public.skynet.ie/postmortem/2023-01-12_Loss-of-network-access.html
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### Service Changes
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As a result of the upgrade/migration/downtime there have been several changes to services.
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Some of these are due to security requirements, others are due to some old software being difficult to source, some are because we have worked with UL Wolves to create a new API to automate many processes.
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#### Additions
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* Account self management page: [https://account.skynet.ie][account]
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This allows new members to sign up, existing members to change account details (password, contact email, ssh keys), and for password resets.
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* [https://gitlab.skynet.ie][2]
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Our own Gitlab instance with runners, the cluster config and pipelines are [here][3].
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User: ``$username``
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Pass: ``$password``
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* [https://nextcloud.skynet.ie/][4]
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A replacement for Google Drive, has Open Office, maps and a good email suite.
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User: ``$username`` or ``$username@skynet.ie``
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Pass: ``$password``
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* A [Discord Bot][5] to manage the roles of members in our [Discord][discord]
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[account]: https://account.skynet.ie
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[2]: https://gitlab.skynet.ie
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[3]: https://gitlab.skynet.ie/compsoc1/skynet/nixos
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[4]: https://nextcloud.skynet.ie
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[5]: https://gitlab.skynet.ie/compsoc1/skynet/discord-bot
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[discord]: https://discord.skynet.ie
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#### Changes
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* Usernames have been converted to comply with modern linux standards.
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Usernames with uppercase have been converted to lowercase.
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Usernames starting with a number have been prefixed by a ``_``
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* ``UserName`` is now ``username``
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* ``0username`` is now ``_0username``
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* Webmail is now available at [https://mail.skynet.ie][7]
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Still roundcube which should be familiar.
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User: ``$username@skynet.ie``
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Pass: ``$password``
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* For Thunderbird use these:
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User: ``$username@skynet.ie``
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Pass: ``$password``
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* SSH now requires an ssh key (can be set in the account page above)
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* SSH access is now on ``skynet.skynet.ie``
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* Personal sites are now accessible as ``$username.users.skynet.ie`` (new format) as opposed to ``skynet.ie/~$username`` (old format)
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Any old format links will redirect to the new format for compatability.
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This gives us separation from the core Skynet site.
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* Old home data can be found in ``/skynet_old/home/$username``
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* Old emails (prior to 2023-01-12) can be found in the ``skynet_old`` folder in your mail account.
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[7]: https://mail.skynet.ie
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#### Email Aliases
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* We are currently working on associating aliases with the Skynet account they are for.
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* This creates a separate mail account that shares the same password as the base Skynet account.
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* If you believe an alias is missing please get in contact with us (Details are below)
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* Currently, no new aliases are planned, but this may change in the future.
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#### Removals
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* Lifetime and 10 year memberships ceased to exist in 2019.
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* Email terminal clients are no longer available.
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### Account Recovery
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<p class="p1">
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<!-- this is in html in order to have the yellow colour highlighting-->
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Reminder:
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<br />
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To hold a Skynet account you must be a current member of the UL Computer society.
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<br/>
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This is done through UL Wolves (<a href="https://ulwolves.ie" target="_blank" rel="noopener">https://ulwolves.ie</a>).
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<br/>
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There are no exceptions to this.
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</p>
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There are 5 possible workflows for getting back up and running again:
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* You know your Skynet ``user/pass`` and your UL Wolves ``user/pass``.
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* You know your Skynet ``user/pass`` but not your UL Wolves ``user/pass``.
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* You know your Skynet ``user/pass`` but do not have a UL Wolves account.
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* You know your UL Wolves ``user/pass`` but not your Skynet ``user/pass``.
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* You do not know your Skynet ``user/pass`` and your UL Wolves ``user/pass``.
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#### You do not know your UL Wolves ``user/pass``
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* If you signed up with a non UL/Skynet account there is a password reset process: [https://ulwolves.ie/login/help][8]
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* If you forgot your UL Wolves username Contact Us (see below) and we may be able to inform you what username(s) you had used.
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* If you forgot your UL Wolves password and your UL Wolves username was a ``@skynet.ie`` email then follow steps below to create a new account.
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[8]: https://ulwolves.ie/login/help
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#### You do not have a UL Wolves account.
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* Follow steps 1-6 on [https://renew.skynet.ie][renew]
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[renew]: https://renew.skynet.ie
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#### You know your UL Wolves ``user/pass``
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* On our Society page ([https://ulwolves.ie/society/computer][wolves]) Request Membership
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(steps 7-8 on [https://renew.skynet.ie][renew])
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* Either pay €10 for 1 year online (we can approve instantly once we see the request).
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Or pay €40 for 5 years following steps 9-11 on [https://renew.skynet.ie][renew].
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(May take a little while to verify with the bank account.)
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* Go to the account page: [https://ulwolves.ie/memberships/profile][wolves_profile]
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* For the ``Preferred Contact Email`` set a <b>NON-Skynet</b> Email
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[wolves]: https://ulwolves.ie/society/computer
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[wolves_profile]: https://ulwolves.ie/memberships/profile
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#### You know your Skynet ``user/pass``
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* Go to [https://account.skynet.ie/modify][account_modify]
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* Set the ``Email`` to be the ``Preferred Contact Email`` from wolves
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* If you want to ssh in also set an ssh key.
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[account_modify]: https://account.skynet.ie/modify
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#### You do not know your Skynet ``user/pass``
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* Get in contact with us and we will see what we can do.
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We have a few methods that may be able to link your Skynet account with an address you currently possess.
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#### Contact us
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* Email: ``compsoc[at]skynet.ie``
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* Discord: ping @committee on [our discord][discord] (there is a ``#help-and-support`` channel).
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