chore: organise teh support pages into a single folder

src/support/migration.md

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+title   = 'Wolves Account Migration'
+date    = 2024-06-17
+slug    = 'migration'
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+
+In order to keep the same Wolves account a few simple steps must be followed to migrate it away from your studentmail.  
+This is especially important if you have a Skynet account linked with your wolves account.  
+
+<h2 class="p1">Important: this must be completed while you still have access to your studentmail.</h2>
+
+* Go to the Wolves account page: [https://ulwolves.ie/memberships/profile][0]
+* Change your ``Preferred Contact Email`` to your personal address.  
+  !["Set Preferred Contact Email"][1]  
+* In the ``Login Email`` section (pictured) click on the Red Incorrect button and change to your personal address.  
+  !["Change Login Email"][2]
+* In the popup enter in your personal address and set the reason to be something like ``Alumni``  
+  !["Change Login Email and Reason"][3]
+* You are done, the office will update the details shortly.
+
+[0]: https://ulwolves.ie/memberships/profile
+[1]: ./migration/img.png
+[2]: ./migration/img_1.png
+[3]: ./migration/img_2.png

src/support/recovery.md

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+title   = 'Skynet Account Recovery'
+date    = 2024-12-27
+slug    = 'recovery'
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+
+## Jan 2023 Downtime & Account Recovery
+In Jan 2023 we had extended downtime, for more information checkout [this link][0].  
+The next section will outline the changes that have been made in the last year while the subsequent one will deal with Account Recovery.
+
+[0]: https://public.skynet.ie/postmortem/2023-01-12_Loss-of-network-access.html
+
+### Service Changes
+As a result of the upgrade/migration/downtime there have been several changes to services.  
+Some of these are due to security requirements, others are due to some old software being difficult to source, some are because we have worked with UL Wolves to create a new API to automate many processes.
+
+#### Additions
+* Account self management page: [https://account.skynet.ie][account]  
+  This allows new members to sign up, existing members to change account details (password, contact email, ssh keys), and for password resets.
+* [https://gitlab.skynet.ie][2]    
+  Our own Gitlab instance with runners, the cluster config and pipelines are [here][3].  
+  User: ``$username``  
+  Pass: ``$password``  
+* [https://nextcloud.skynet.ie/][4]   
+  A replacement for Google Drive, has Open Office, maps and a good email suite.  
+  User: ``$username`` or ``$username@skynet.ie``  
+  Pass: ``$password``  
+* A [Discord Bot][5] to manage the roles of members in our [Discord][discord]
+
+[account]: https://account.skynet.ie
+[2]: https://gitlab.skynet.ie
+[3]: https://gitlab.skynet.ie/compsoc1/skynet/nixos
+[4]: https://nextcloud.skynet.ie
+[5]: https://gitlab.skynet.ie/compsoc1/skynet/discord-bot
+[discord]: https://discord.skynet.ie
+
+#### Changes
+* Usernames have been converted to comply with modern linux standards.  
+  Usernames with uppercase have been converted to lowercase.  
+  Usernames starting with a number have been prefixed by a ``_``  
+* ``UserName`` is now ``username``
+* ``0username`` is now ``_0username``
+* Webmail is now available at [https://mail.skynet.ie][7]  
+  Still roundcube which should be familiar.  
+  User: ``$username@skynet.ie``  
+  Pass: ``$password``  
+* For Thunderbird use these:  
+  User: ``$username@skynet.ie``   
+  Pass: ``$password``  
+* SSH now requires an ssh key (can be set in the account page above)
+* SSH access is now on ``skynet.skynet.ie``
+* Personal sites are now accessible as ``$username.users.skynet.ie`` (new format) as opposed to ``skynet.ie/~$username`` (old format)  
+  Any old format links will redirect to the new format for compatability.    
+  This gives us separation from the core Skynet site.    
+* Old home data can be found in ``/skynet_old/home/$username``
+* Old emails (prior to 2023-01-12) can be found in the ``skynet_old`` folder in your mail account.
+
+[7]: https://mail.skynet.ie
+
+#### Email Aliases
+* We are currently working on associating aliases with the Skynet account they are for.
+* This creates a separate mail account that shares the same password as the base Skynet account.
+* If you believe an alias is missing please get in contact with us (Details are below)
+* Currently, no new aliases are planned, but this may change in the future.
+
+#### Removals
+* Lifetime and 10 year memberships ceased to exist in 2019.
+* Email terminal clients are no longer available.
+
+### Account Recovery
+<p class="p1">
+  <!-- this is in html in order to have the yellow colour highlighting-->
+  Reminder:
+  <br />
+  To hold a Skynet account you must be a current member of the UL Computer society.
+  <br/>
+  This is done through UL Wolves (<a href="https://ulwolves.ie" target="_blank" rel="noopener">https://ulwolves.ie</a>).
+  <br/>
+  There are no exceptions to this.
+</p>
+
+There are 5 possible workflows for getting back up and running again:
+* You know your Skynet ``user/pass`` and your UL Wolves ``user/pass``.
+* You know your Skynet ``user/pass`` but not your UL Wolves ``user/pass``.
+* You know your Skynet ``user/pass`` but do not have a UL Wolves account.
+* You know your UL Wolves ``user/pass`` but not your Skynet ``user/pass``.
+* You do not know your Skynet ``user/pass`` and your UL Wolves ``user/pass``.
+
+#### You do not know your UL Wolves ``user/pass``
+* If you signed up with a non UL/Skynet account there is a password reset process: [https://ulwolves.ie/login/help][8]
+* If you forgot your UL Wolves username Contact Us (see below) and we may be able to inform you what username(s) you had used.
+* If you forgot your UL Wolves password and your UL Wolves username was a ``@skynet.ie`` email then follow steps below to create a new account.
+
+[8]: https://ulwolves.ie/login/help
+
+#### You do not have a UL Wolves account.
+* Follow steps 1-6 on [https://renew.skynet.ie][renew]
+
+[renew]: https://renew.skynet.ie
+
+#### You know your UL Wolves ``user/pass``
+* On our Society page ([https://ulwolves.ie/society/computer][wolves]) Request Membership  
+  (steps 7-8 on [https://renew.skynet.ie][renew])  
+* Either pay €10 for 1 year online (we can approve instantly once we see the request).  
+  Or pay €40 for 5 years following steps 9-11 on [https://renew.skynet.ie][renew].  
+  (May take a little while to verify with the bank account.)
+* Go to the account page: [https://ulwolves.ie/memberships/profile][wolves_profile]
+* For the ``Preferred Contact Email`` set a <b>NON-Skynet</b> Email
+
+[wolves]: https://ulwolves.ie/society/computer
+[wolves_profile]: https://ulwolves.ie/memberships/profile
+
+#### You know your Skynet ``user/pass``
+* Go to [https://account.skynet.ie/modify][account_modify]
+* Set the ``Email`` to be the ``Preferred Contact Email`` from wolves
+* If you want to ssh in also set an ssh key.
+
+[account_modify]: https://account.skynet.ie/modify
+
+#### You do not know your Skynet ``user/pass``
+* Get in contact with us and we will see what we can do.  
+  We have a few methods that may be able to link your Skynet account with an address you currently possess.  
+
+#### Contact us
+* Email: ``compsoc[at]skynet.ie``
+* Discord: ping @committee on [our discord][discord] (there is a ``#help-and-support`` channel).

src/support/renew.md

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+title   = 'Skynet Alumni Renewal'
+date    = 2020-08-17
+slug    = 'renew'
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+
+## How to renew your Skynet membership!
+### Dear Alumnus; welcome,
+
+Thank you for all your continued support throughout the years.  
+Your contribution and the contribution of many others have made it possible for us to buy more servers which we use to give you the best service we can.  
+With our new servers, we hope to improve the quality for our users and have less downtime.  
+
+You can now purchase a 5-year subscription for €40.  
+This subscription is for a multi-year limited alumni membership of the Computer Society (This type of membership does not entitle you to society subsidies or places on trips).  
+You must hold a Computer Society membership in order to hold a Skynet account.  
+
+If there has been no payment made passed the point of expiration on your membership, your Skynet account will freeze.  
+You must pay for membership to unfreeze your account.  
+
+Below are instructions on how to renew your subscription.  
+Until you make both an account and pay membership, you will not have renewed your subscription.  
+Once you have completed the steps below, you will have renewed your subscription and will be issued a receipt. 
+
+When requesting membership, you have the option to pay online or pay cash.  
+If you are paying online you can only pay for one year's membership.  
+
+<div class="p1">
+  <h5>IMPORTANT!!</h5>
+  <p>
+    If you are looking to avail of the 5-year membership it is important to note that you can no longer pay for this on the Ul wolves site.
+  <br />
+    Please select the pay with cash option and transfer the multi-year fee to the bank account shown below.
+  </p>
+  <p>
+    Also please note that you do not need a UL student E-mail address to sign up!
+  </p>
+</div>
+
+
+### Steps
+1. Go to <a href="https://ulwolves.ie/">ULWolves.ie</a>  
+   ![UL wolves site][0]  
+2. Enter your email address and click Log In/Register
+3. Select the appropriate option (UL Alumni Member)  
+   ![Account type Section][1]  
+4. Fill in your personal information on the next page.
+5. Verify your email address  
+   ![Verification Email][2]  
+6. Log back in  
+   ![Sign in][3]
+7. Scroll to find Computer under the Societies section
+   ![Societies section][4]
+8. Click Request Membership
+   ![Request Membership][5]
+9. Fill out details. When asked to pay online or pay in cash, **select pay online for 1 year membership.**  
+   **Select PAY CASH/OTHER for 5 year membership.**  
+   Note it will say it will expire in one year but upon transfer of the money to our account it will be accepted as a 5 year membership.  
+   ![PAY BY CASH][6] 
+10. Transfer &euro;40 to our bank account:  
+    * BIC: ``BOFIIE2D``   
+    * IBAN: ``IBANIE31BOFI90595047627767``    
+    Please put your name in the reference.  
+    If you are having trouble with this or want to arrange another payment method, get in touch.  
+11. Email the accounts team (``compsoc[at]skynet.ie``) with:
+    * The name on the UL Wolves account you created
+    * Skynet username
+    * The reference on the bank transfer.
+    You may want to ping @committee on [our discord][discord].
+
+
+[0]: ./renewal/renew1.jpg
+[1]: ./renewal/renew2.png
+[2]: ./renewal/renew3.png
+[3]: ./renewal/renew4.png
+[4]: ./renewal/renew5.jpg
+[5]: ./renewal/renew6.jpg
+[6]: ./renewal/renew7.png
+[discord]: https://discord.skynet.ie