Setup procedure for ITD tickets #40

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opened 2023-10-23 07:00:45 +00:00 by silver · 7 comments

silver commented

2023-10-23 07:00:45 +00:00

(Migrated from gitlab.skynet.ie)

I contacted Martin Moran last week regarding the issue of using Topdesk.
Our main issue is that Topdesk is set up for individuals to use it, not a group.

For the calls you could get them logged under root@skynet.ie so everyone gets the email but might cause issues if you want to log into topdesk to see the ticket. Ibrahim.Joha@ul.ie looks after topdesk and can give you the best solution for your Group.

I contacted Martin Moran last week regarding the issue of using Topdesk. Our main issue is that Topdesk is set up for individuals to use it, not a group. > For the calls you could get them logged under root@skynet.ie so everyone gets the email but might cause issues if you want to log into topdesk to see the ticket. Ibrahim.Joha@ul.ie looks after topdesk and can give you the best solution for your Group.

silver commented

2023-10-23 07:00:45 +00:00

(Migrated from gitlab.skynet.ie)

assigned to @silver

silver commented

2023-10-23 08:03:02 +00:00

(Migrated from gitlab.skynet.ie)

Email sent, will update when gotten a response

silver commented

2023-12-18 11:25:47 +00:00

(Migrated from gitlab.skynet.ie)

So been back and forth with Ibrahim and Martin.
Found out that external users can use service.deskitd@ul.ie to create tickets.

This means we can create a skynet mailbox that admins and trainees can access

So been back and forth with Ibrahim and Martin. Found out that external users can use ``service.deskitd@ul.ie`` to create tickets. This means we can create a skynet mailbox that admins and trainees can access

silver commented

2023-12-21 06:15:19 +00:00

(Migrated from gitlab.skynet.ie)

mentioned in commit 7c4e83f60a

mentioned in commit 7c4e83f60a0f6d5c3334e046f568887fce679433

silver commented

2023-12-21 06:16:45 +00:00

(Migrated from gitlab.skynet.ie)

marked this issue as related to #28